Last Updated: 07/01/2026
This policy constitutes a legally binding agreement between the customer (“User”, “You”) and Shri S R Maurya Enterprises (“Company”, “We”, “Us”, “Our”). By placing an order on our website, you expressly agree to all terms mentioned herein.
1. Order Cancellation
1.1 Cancellation Before Dispatch
Orders may be cancelled only before shipment. Upon successful cancellation confirmation, the full amount paid shall be refunded to the original mode of payment.
1.2 Cancellation After Dispatch
Once an order has been dispatched, cancellation is strictly not permitted under any circumstances. The customer may apply for return only after delivery, subject to the conditions set forth in this policy.
2. Mandatory Unboxing Video Requirement
2.1 Legal Requirement
Recording a clear, continuous, and unedited unboxing video is a mandatory and non-negotiable condition for any return, replacement, refund, or damage/defect claim.
2.2 Video Guidelines
The unboxing video must:
Start before opening the sealed package
Clearly show the outer packaging, shipping label, and seal
Continue without pause until the product is fully visible and inspected
2.3 Non-Compliance
Failure to provide a valid unboxing video shall result in:
- Automatic rejection of return requests
- Automatic rejection of replacement requests
- No refund of any kind
| Claims without an unboxing video shall not be entertained under any circumstances.
3. Return & Replacement Eligibility
3.1 Time Limit
Return or replacement requests must be raised within 7 (seven) calendar days from the date of delivery.
3.2 Product Condition
Returned products must be:
- Unused
- Unaltered
- In original packaging
- In the same condition as received
Products failing inspection shall be rejected without refund.
4. Wrong, Damaged, or Defective Products
In case of wrong, damaged, or defective product delivery:
Customer must email info@ssrme.in
within 7 days
Order number, unboxing video, and supporting images must be attached
Approval shall be at the sole discretion of the Company
If replacement stock is unavailable, refund may be initiated as per Section 6.
5. Return Shipping Responsibility
All return shipping charges shall be borne by the customer
Exception applies only if the Company confirms product damage or incorrect delivery
6. Refund Policy & Deductions
6.1 Inspection & Approval
Refunds are processed only after physical inspection of the returned product.
6.2 Mandatory Deduction
A minimum 30% deduction shall be applied to all approved returns
Additional deductions may apply in case of damage, missing items, or misuse
6.3 Refund Timeline
Approved refunds shall be credited to the original payment method within 10 business days.
7. Non-Refundable Situations
No refund, replacement, or return shall be provided in the following cases:
- Unboxing video not provided
- Return request raised after 7 days
- Product damaged due to customer handling
- Incomplete or tampered packaging
- Change of mind or incorrect order placed by customer
8. Company’s Right to Reject Claims
The Company reserves the absolute right to:
Reject any return or refund request without explanation
Modify, suspend, or terminate this policy at any time without prior notice
9. Limitation of Liability
Shri S R Maurya Enterprises shall not be liable for any indirect, incidental, or consequential damages arising from product use or delivery.
10. Governing Law & Jurisdiction
This policy shall be governed and construed in accordance with the laws of India, and courts of India shall have exclusive jurisdiction.
11. Contact Details
For all policy-related communication:
📧 Email: info@ssrme.in
📞 Phone: +91 9953933232