Shipping & Delivery Policy

Last Updated: 14/01/2026

Welcome to ssrme.in (“Website”, “we”, “us”, “our”). This Strict Shipping & Delivery Policy defines the terms under which products are shipped and delivered. By placing an order on our Website, you explicitly agree to this policy. If you do not agree, please do not place an order.

1. Order Acceptance & Processing

  • Orders are processed only after successful payment confirmation.

  • Standard order processing time is 1–3 business days.

  • Business days exclude Sundays and Indian public holidays.

  • Order processing time is separate from shipping/delivery time.

2. Shipping Coverage

  • We currently ship within India only, unless explicitly stated otherwise.

  • Delivery availability depends on courier serviceability at the provided PIN code.

  • We reserve the right to cancel or delay orders for non-serviceable locations.

3. Shipping Charges

  • Shipping charges (if any) are calculated based on weight, size, destination, and courier partner.

  • Applicable shipping charges are clearly shown at checkout before payment.

  • Any free-shipping offer is conditional and revocable at our discretion.

4. Estimated Delivery Timelines (Not Guaranteed)

  • Standard Delivery: 3–7 business days (approximate)

  • Express Delivery (if available): 1–3 business days (approximate)

⚠️ Delivery timelines are estimates only, not guarantees. Delays may occur due to factors beyond our control.

5. Courier Partners & Control Limitation

  • Orders are shipped through third-party courier/logistics partners.

  • Once the order is handed over to the courier, delivery timelines and handling are outside our direct control.

  • We are not liable for delays caused by courier operations, weather conditions, strikes, government restrictions, or force majeure events.

6. Shipment Confirmation & Tracking

  • Shipment confirmation along with tracking details (if available) will be sent via SMS/Email.

  • Tracking updates are provided by the courier partner and may not always reflect real-time status.

7. Customer Responsibility – Address Accuracy

  • Customers are solely responsible for providing complete and accurate delivery details.

  • Failed deliveries due to incorrect or incomplete address, contact number, or unavailability of recipient may:

    • Result in order cancellation, or

    • Require re-shipping at additional cost, or

    • Lead to non-refundable loss of the order.

8. Delivery Attempts & Non-Delivery

  • Courier partners usually attempt delivery 1–3 times.

  • If delivery fails after multiple attempts, the shipment may be returned to origin.

  • Return-to-origin (RTO) orders may not be eligible for refund.

9. Damaged, Tampered, or Missing Packages

  • Customers must check the package at the time of delivery.

  • If the package appears damaged or tampered, do not accept delivery and inform us immediately.

  • For missing items or concealed damage, complaints must be raised within 48 hours of delivery with photos/videos.

  • Claims raised after this period may not be accepted.

10. Partial Shipments

  • Orders containing multiple items may be shipped in partial shipments.

  • Partial delivery does not qualify for cancellation or refund of remaining items unless explicitly approved.

11. International Shipping (If Applicable)

  • International shipping is offered only when clearly mentioned.

  • Customs duties, import taxes, and local charges are solely the customer’s responsibility.

  • We are not responsible for customs delays, seizures, or rejections.

12. No Delivery Guarantees

  • We do not guarantee fixed delivery dates or time slots.

  • Delivery commitments made by courier partners are informational only.

13. Limitation of Liability

We shall not be liable for:

  • Delivery delays beyond our reasonable control

  • Loss after successful delivery confirmation

  • Indirect, incidental, or consequential damages

Our maximum liability, if any, shall not exceed the order value paid.

14. Policy Changes

We reserve the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Continued use of the Website constitutes acceptance of the updated policy.

15. Governing Law & Jurisdiction

This policy shall be governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of Indian courts.

16. Contact Information

For shipping-related queries:

Website: https://ssrme.in
Email: info@ssrme.in

If you do not agree with this Strict Shipping & Delivery Policy, please do not place an order on this Website.